I've worked for six years at a hardware store. I like advising the customers and always take the trouble to help as much as possible. Unfortunately, Hollywood gives the impression that store employees spend the whole day standing around the store, using their phones, reading books, and not giving a damn about the customers.
Because of that, customers often ask a question and simply don't let it go when they don't like the answer. For example, they'll ask about an item. When I tell them, "I'm sorry, we don't carry that here", (even when I double check in the catalog), they'll ask again and again because they think I'm just too lazy to really look or theyâ€™ll say, "Ok, thanks", and simply go to another employee to ask again. The same thing happens when the item isn't currently available. I know this is very annoying (not only for the customer), but it happens sometimes. So I tell them that it's not currently in stock because, for example, many people have already asked about the item and I know. Then the customer always asks, "Can't you take a look in the back anyway?" Of course I can't say, "No, you idiot, I just told you that we don't have it currently!" So I'd like to confess that I often go to the stockroom, wait a few seconds (or simply count to three), come back out to the customer and say, "No, I'm sorry, it's not there". But I only do that when I really know that nothing is there.
Posted on 18.01.2013, 04:28:23 CET