Between high school and college, I worked at a hotel in the reception. It was a great job that was fun for the most part. Most guests were very friendly and grateful. A small group of guests, however, were hated by all the staff: a delegation from a large company who regularly rented the hotel for meetings, etc., and then slept in the guest rooms overnight. They never said please or thank you. The staff was treated like a vending machine. There was always something wrong and in some cases we were actually yelled at. The gentlemen in their suits (there were no women in the higher levels of the company) simply felt like they were better than everyone else in the world. The worst thing was that after a glass or two of whisky or brandy, they would often assault the female staff. When we complained to the hotel manager, we were ignored without a word. In the last week I was supposed to work, these lovely guests were booked again. At first, everything went like usual. However, since I was responsible for check-in this time, I gave them rooms on the top floors from 9 - 11 on the grounds that the other floors were being renovated. As the first guest, drunk of course, wanted to go to his room. I shut down the elevator using a small technical trick. Every employee can do this with a key. This still wasn't enough for me, so at 5 am I decided that it was time to wake them up. We built in loudspeakers into the entire hotel so we can notify guests in case of an emergency. The microphone is connected to an amplifier by a phone cable which can also be hooked up to an iPod. AC/DC seemed quite fitting. Then I put my uniform and ID badge on my boss’s desk and left. Afterwards I learned that the delegation now regularly visits another hotel and behaves the same there. My co-workers, were particularly the women, are very grateful for what I did. The hotel continues to run great; no one was fired.
Posted on 09.11.2012, 00:02:10 CET